← Back to training
IT Help Desk Certification
Chattanooga State Community College
8 weeks$2,400WIOA ELIGIBLE
About the program
Entry-level IT support training covering hardware, software, networking fundamentals, and customer service. Prepares students for CompTIA A+ certification, the industry standard for help desk roles.
What to expect
- •Weeks 1-2: Computer hardware, operating systems, basic troubleshooting
- •Weeks 3-4: Networking fundamentals, TCP/IP, Wi-Fi
- •Weeks 5-6: Software installation, security basics, customer service skills
- •Weeks 7-8: CompTIA A+ exam prep and testing
Credentials earned
CompTIA A+ Certification (voucher included)Google IT Support Certificate preparation
Prerequisites
- ✓High school diploma or GED
- ✓Basic computer familiarity
- ✓No prior IT experience required